Welcome to the website www.blusaigon.vn - an e-commerce site established and owned by BLUSAIGON JOINT STOCK COMPANY. Head office is located at: 129E Nguyen Dinh Chinh, Ward 8, Phu Nhuan District, Ho Chi Minh City.
When you visit our website, you agree to these terms.
The Website may be changed, edited or adjusted to any content in the Terms and Conditions of Use and will take effect after 5 days, when the changes are fully notified and posted on the website.
Please read these Terms and Conditions of Transaction carefully before ordering any products or services on blusaigon.vn1. SCOPE OF APPLICATION AND INSTRUCTIONS FOR USE
- Terms and Conditions applicable to customers:
+ Order products sold on bluesaigon.vn.
+ There is a need to deliver products to locations in accordance with the Delivery Policy posted on blusaigon.vn.
- Customers in these Terms and Conditions include:
+ Any individual who has full civil right capacity, is 15 years old or older and has assets to make a purchase, or has the supervision of both parents or legal guardians.
All organizations are legally established and operating in accordance with Vietnamese law.
It is strictly forbidden to use any content of the website for commercial purposes or on behalf of any third party without the written permission of blusaigon.vn. When purchasing products, you must provide authentic information about yourself.
2. HOW TO START A CONTRACT
- All product information posted on blusaigon.vn in any cases will not be construed as an offer to enter into a contract by Blusaigon.vn to the Customer. The contractual relationship only forms and takes effect from the time the Customer places an order, and the order is accepted in one of the following two forms: a notice sent to the email provided by the Customer or a message from Blusaigon.vn. Customer's phone number confirms the order has been processed successfully.
In order to ensure fairness and interests of customers who are final consumers, Blusaigon.vn has the right to apply limited conditions in the implementation of promotions: unlimited, limited number maximum amount of products in each promotion that a customer can buy, limits on the purpose of buying products (only for consumption, not for trading, buying and selling...), or other limits are listed in detail in each promotion. These restrictions are hereinafter referred to as Promotional Policies. Therefore, Blusaigon.vn has the right not to confirm, refuse, cancel or withdraw the delivered products of the Orders that violate any content in the Promotion Policy.
Blusaigon.vn has the right not to confirm, refuse or cancel, withdraw the delivered products of the Customer's Orders in some other cases at the discretion of Blusaigon.vn without notice to the Customer.
3. ORDER AND CONFIRM ORDER
- When you place an order at website: blusaigon.vn, we will receive and immediately send you the order number. After that, the customer needs to take an additional step of Order Confirmation. Blusaigon.vn only confirms the order when the order request meets the order fulfillment criteria at blusaigon.vn.
In order for the order to be confirmed quickly, please provide complete and accurate information related to the delivery of goods, or the terms and conditions of the promotion you have participated.4. ORDER VALUE AND PAYMENT MODES
- The price of the product on blusaigon.vn may or may not include VAT tax. In all cases, the price of the product does not include shipping costs. Shipping costs are specified in the Delivery Policy posted on the website.
- Customer pays the value of the Order in accordance with the Payment Policy. When clicking (clicking) on the 'Complete Order' button to proceed with the payment of the Order, it means that the Customer confirms that the information of the order has been carefully reviewed and agrees with the applicable Terms and Conditions. for that purchase.
- Blusaigon.vn provides flexible payment methods for customers to choose: Transfer payment to Blusaigon.vn's account, ATM domestic payment card, international payment card or Online payment via payment gateway built-in math on website blusaigon.vn
- To ensure payment safety, customers note:
+) Only make online payment at the link window transferred from blusaigon.vn;
+) Use and store cards (credit cards, ATM cards, shopping cards…) and card/account information carefully;
+) In all cases, with international credit/debit cards, please do not reveal your CVV/CVS/CSC number (which is a security code, a set of three digits printed on the back of the card) for card information security.
5. DISCOUNT CODE AND PROMOTION
- With the desire to bring many benefits to customers, blusaigon.vn often has special promotions and discounts. Terms and conditions of each program will be updated on the promotion page and are subject to change without notice.
- Discount code is a form of discount that Blusaigon.vn offers to customers that may have a partial or full discount value of the order value.
- Only one (01) discount code can be applied per order. You will receive information about the terms and conditions of using the discount code attached.
- Blusaigon.vn has the right to refuse orders using discount codes that do not satisfy the terms and conditions without prior notice. In this case, the discount code will not be reissued. In addition, Blusaigon.vn has the right to refuse to renew expired codes, codes that are not used to their full value or unilaterally stop executing orders arising from Customers.
- Products will be delivered to the address provided by the Customer in the Order at the time specified in the Delivery Policy, or the time requested by the Customer with the condition consistent with that policy.
- In case the customer wants to change the delivery address, please call the customer service department about the recipient's full name, contact phone number and new delivery address. When requested by Blusaigon.vn, the consignee designated by the Customer to receive the product must present identification documents, such as: ID card / Citizen identification card / Passport for the delivery staff to check before receiving the product. .
The consignee must check the product status and sign the delivery note after receiving it. The risk and ownership of the product will be transferred to the Customer from the time the Consignee signs the Delivery Note. Customers need to keep the Delivery Note for comparison or to solve problems that may arise related to the product.7. EXCHANGE/ RETURN OF US PRODUCTS
The exchange and return of products is done in accordance with the provisions of the Return Policy posted on the website blusaigon.vn.
8. ACCUMULATE AND EXCHANGE POINTS
9. SECURITY PROVISIONS
- Blusaigon.vn always appreciates and values the importance to information security and uses the best measures to protect all customer information. The information in the payment process will be encrypted to ensure safety. - You must not use any program, tool or form to interfere with the system to change the data structure. The website also strictly prohibits any act of distributing, spreading or promoting any activities to interfere, destroy or infiltrate system data. Violating individuals or organizations will be deprived of their rights as well as prosecuted before the law if necessary.
- The Customer's information security policy will be implemented in accordance with the Information Security Policy posted on the website.
Regulations on security of payment information for Customers are implemented in accordance with the terms of the Payment Security Policy.10. HANDLING OF COMPLAINTS
- When there are any questions or complaints, including quality of goods/services, product delivery, attitude of delivery staff, product exchange/return,... You can contact us at hotline 0914938844 or send feedback to email we@blusaigon.vn
- Customers please provide the order number confirmed by Blusaigon.vn to email box. Customer service department of Blusaigon.vn will immediately receive and respond to you as soon as possible.
- When there is a need for technical support and product warranty, customers refer to the provisions of the Warranty Policy posted on website blusaigon.vn.
- In case of complaint settlement due to incorrect information input from Blusaigon.vn:
Customers are responsible for providing complete and accurate information when participating in transactions on blusaigon.vn. If the customer enters incorrect information sent to Blusaigon.vn, Blusaigon.vn has the right to refuse to perform the transaction. In addition, in all cases, the Client has the right to unilaterally terminate the transaction if the following measures have been taken:
+) Noticed to Blusaigon.vn about the transaction cancellation via hotline 0914938844 or Send request to email: we@blusaigon.vn
+) Return products that have been received but have not been used or enjoyed any benefits from such products (as specified in the Return Policy)
11. LIMITATION OF RESPONSIBILITY
In any cases, Blusaigon.vn is not responsible for any damage, loss or damage suffered by the Customer unless caused by the willful fault of Blusaigon.vn. Blusaigon.vn's liability to the Customer is limited to the value of the product purchased by the Customer on the website blusaigon.vn
12. GENERAL TERMS
- The provisions referred to are an integral part of these Terms and Conditions.
- Blusaigon.vn and the Customers are responsible for performing all obligations specified in these Terms and Conditions.
- If any content of the Terms and Conditions is held by a competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions will not be affected.
- These Terms and Conditions and any issues arising in the contractual relationship between Blusaigon.vn and the Customers will be understood and adjusted in accordance with the laws of Vietnam. Any dispute, claim arising out of/or related to the content of these Terms and Conditions will be resolved through negotiation within thirty (30) days. After the 30-day time limit cannot be resolved, the above disputes and complaints may be resolved at a competent court agency.
