Câu Hỏi Thường Gặp – BLUSAIGON user

Common Questions

1. Can I exchange products due to technical defects and defects in appearance?
BLUSAIGON company supports customers to renew at the time when you check the product, or when the delivery staff receives the goods and detects that the product is damaged by transportation (appearance defect) or has a technical problem. (scratched, not intact...).
 2. Can I return the goods if I no longer need them?
Unfortunately, BLUSAIGON Company currently does not support the return of the ordered product if you no longer need it.
 
3. How does BLUSAIGON support product recall and renewal?
BLUSAIGON Company always wants to satisfy customers, so we will check product quality before delivery. However, it will not avoid damage during transportation.
We will replace the product within 10 working days at no additional cost.
BLUSAIGON Company will refund 100% if there is no replacement product. Within 14 days of using the product, if there is any technical error, BLUSAIGON Company will support to repair or change another product depending on the damaged condition.
 
4. How long does it take to receive my order and is there any extra charge?
From the moment you pay for your order and receive a successful order confirmation email, BLUSAIGON Company will quickly ship the goods. Within 2-7 working days, the customer will receive the goods.
 
5. Returning the product, who will bear the shipping cost?
BLUSAIGON company free delivery nationwide for any order from 1 million VND or more (standard shipping 2-7days). Including shipping costs for returns.
 
6. Are you afraid of fake goods when buying online at BLUSAIGON Company?
Over 25 years of prestige, the BLUSAIGON brand has been affirmed as a leading manufacturing company in the high-end fashion button industry,  with impressive, prestige and expertise design, providing high-class, luxurious and creative products. All products of the Company are selected from imported high-grade natural materials, ensuring high-quality components, and the main materials are luxuriously designed and handcrafted.
BLUSAIGON Company is committed to providing quality and reputable products.
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